{"xsrfToken":"c65fc181460b4b426e2dc3b8d4009eeece91e8c7_lout","branding":{"id":"4","key":"isd","name":"IT Service Desk","portalBaseUrl":"/servicedesk/customer/portal/4"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/269004ed-8a91-49a3-8efe-256b6e2d9b0a/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3NGNlOGQyNi1mOWFlLTQyMDQtYjU5ZS01NTM5Y2FjZDc3M2YiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjI2OTAwNGVkLThhOTEtNDlhMy04ZWZlLTI1NmI2ZTJkOWIwYSI6WyJyZWFkIl19LCJleHAiOjE3MjY4NDM0OTgsIm5iZiI6MTcyNjg0Mjg5OH0.X8tVPfkZNlNRoqTwckrucCKBntOX1_Sl16SVIqCOLnU&client=74ce8d26-f9ae-4204-b59e-5539cacd773f&mode=fit","logoId":"269004ed-8a91-49a3-8efe-256b6e2d9b0a","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Efficio help centre","sharedPortalName":"Help centre","userInitialAnnouncementHeader":"Return to portal","userInitialAnnouncementMessageWiki":"<p>Click <a href=\"http://portal.efficio.digital\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">here</a> to return to portal</p>","translations":{"fi-FI":{"localeDisplayName":"Finnish (Finland)"},"uk-UA":{"localeDisplayName":"Ukrainian (Ukraine)"},"en-US":{"localeDisplayName":"English (United States)"},"no-NO":{"localeDisplayName":"Norwegian (Norway)"},"zh-CN":{"localeDisplayName":"Chinese (China)"},"is-IS":{"localeDisplayName":"Icelandic (Iceland)"},"nl-NL":{"localeDisplayName":"Dutch (Netherlands)"},"cs-CZ":{"localeDisplayName":"Czech (Czechia)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"},"hu-HU":{"localeDisplayName":"Hungarian (Hungary)"},"de-DE":{"localeDisplayName":"German (Germany)"},"ko-KR":{"localeDisplayName":"Korean (South Korea)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"},"sk-SK":{"localeDisplayName":"Slovak (Slovakia)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"it-IT":{"localeDisplayName":"Italian (Italy)"},"ru-RU":{"localeDisplayName":"Russian (Russia)"},"pl-PL":{"localeDisplayName":"Polish (Poland)"},"pt-PT":{"localeDisplayName":"Portuguese (Portugal)"},"ro-RO":{"localeDisplayName":"Romanian (Romania)"},"sv-SE":{"localeDisplayName":"Swedish (Sweden)"},"da-DK":{"localeDisplayName":"Danish (Denmark)"},"et-EE":{"localeDisplayName":"Estonian (Estonia)"},"en-UK":{"localeDisplayName":"English (UK)"},"fr-FR":{"localeDisplayName":"French (France)"},"vi-VN":{"localeDisplayName":"Vietnamese (Vietnam)"},"en-GB":{"helpCenterTitle":"Welcome to the Efficio help centre","sharedPortalName":"Help centre","announcementHeader":"Return to portal","announcementMessage":"Click [here|http://portal.efficio.digital] to return to portal","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-GB","portalThemeColor":"#16639c","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"4","key":"isd","projectId":12400,"serviceDeskId":4,"name":"IT Service Desk","description":"<p>Welcome! You can raise a IT Service Desk request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/4","onlyPortal":false,"reqTypes":[{"id":"44","name":"Get IT Support","descriptionHtml":"","callToAction":"Get IT Support","introHtml":"<p>Tap here for general IT queries. If something is not working as intended please return to the previous page and select \"Issues/Incidents\" to ensure your ticket is prioritised.</p>","icon":12227,"iconUrl":"https://efficio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12227","groups":[15,17],"key":""},{"id":"125","name":"Laptop/Account Issues","descriptionHtml":"","callToAction":"Laptop/Account Issues","introHtml":"<p>If you are encountering issues or something isn't working as intended let us know here.</p>","icon":15380,"iconUrl":"https://efficio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15380","groups":[15,16],"key":""},{"id":"124","name":"Loan Item","descriptionHtml":"","callToAction":"Loan Item","introHtml":"<p>Forgot your mouse at home? Tap here to request a loan item.</p>","icon":15401,"iconUrl":"https://efficio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15401","groups":[15,18],"key":""},{"id":"122","name":"Lost Items (Efficio devices)","descriptionHtml":"","callToAction":"Lost Items (Efficio devices)","introHtml":"<p>If you have lost your work phone and/or laptop please report this to us as soon as possible.</p>","icon":15378,"iconUrl":"https://efficio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15378","groups":[16,18],"key":""},{"id":"61","name":"New mobile device","descriptionHtml":"","callToAction":"New mobile device","introHtml":"<p>Need a mobile phone or time for replacement? Let us know.</p>","icon":12218,"iconUrl":"https://efficio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12218","groups":[18],"key":""},{"id":"57","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Having trouble with a system?</p>","icon":12238,"iconUrl":"https://efficio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12238","groups":[16,19],"key":""},{"id":"49","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":12200,"iconUrl":"https://efficio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12200","groups":[15,17,19],"key":""},{"id":"48","name":"Request Admin Assistance","descriptionHtml":"","callToAction":"Request Admin Assistance","introHtml":"<p>For example, if you need to update your drivers and require admin credentials.</p>","icon":12225,"iconUrl":"https://efficio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12225","groups":[15,17],"key":""},{"id":"54","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, a new laptop or mouse.</p>","icon":12219,"iconUrl":"https://efficio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12219","groups":[18],"key":""},{"id":"121","name":"Security Incident","descriptionHtml":"<p>Please fill out this form in as much detail as possible, including timestamps for each event.</p>","callToAction":"Security Incident","introHtml":"<p>Information security incidents can be accidental or deliberate actions or events that have the potential to degrade the confidentiality, integrity and availability of Efficio information, data assets and network resources.</p>","icon":15372,"iconUrl":"https://efficio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15372","groups":[16],"key":""},{"id":"47","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"<p>Want to access work stuff from outside? Let us know.</p>","icon":12234,"iconUrl":"https://efficio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12234","groups":[17],"key":""},{"id":"126","name":"Sharepoint Assistance","descriptionHtml":"","callToAction":"Sharepoint Assistance","introHtml":"<p>Please use this form for access to a Sharepoint Site or support with an existing site. For access to any existing Sharepoint Site please include the full name and URL.</p>","icon":15384,"iconUrl":"https://efficio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15384","groups":[15],"key":""},{"id":"128","name":"Timesheet Queries ","descriptionHtml":"","callToAction":"Timesheet Queries ","introHtml":"<p>For issues regarding Timesheets, or apps such as Salesforce, Financial Force or Concur please select this option.</p>","icon":15407,"iconUrl":"https://efficio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15407","groups":[15,17],"key":""},{"id":"51","name":"Desktop/Laptop support","descriptionHtml":"","callToAction":"Desktop/Laptop support","introHtml":"<p>If you are having computer problems, let us know here.</p>","icon":12210,"iconUrl":"https://efficio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12210","groups":[],"key":""},{"id":"45","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":12220,"iconUrl":"https://efficio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12220","groups":[],"key":""},{"id":"46","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"<p>Raise a request to ask for temp wifi access for guests.</p>","icon":12228,"iconUrl":"https://efficio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12228","groups":[],"key":""},{"id":"127","name":"Internal Audit","descriptionHtml":"","callToAction":"Internal Audit","introHtml":"","icon":15410,"iconUrl":"https://efficio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15410","groups":[],"key":""},{"id":"123","name":"New Feature Request","descriptionHtml":"","callToAction":"New Feature Request","introHtml":"<p>If you would like to request a change or addition to Efficio's applications and/or infrastructure please use this form.</p>","icon":15395,"iconUrl":"https://efficio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15395","groups":[],"key":""},{"id":"50","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":12204,"iconUrl":"https://efficio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12204","groups":[],"key":""},{"id":"55","name":"Request a desk phone","descriptionHtml":"","callToAction":"Request a desk phone","introHtml":"<p>If you'd like to request a desk phone, get one here.</p>","icon":12226,"iconUrl":"https://efficio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12226","groups":[],"key":""},{"id":"53","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":12237,"iconUrl":"https://efficio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12237","groups":[],"key":""},{"id":"52","name":"Set up a phone line redirect","descriptionHtml":"","callToAction":"Set up a phone line redirect","introHtml":"<p>Request a redirect of our phone systems for a specific date and time.</p>","icon":12221,"iconUrl":"https://efficio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12221","groups":[],"key":""},{"id":"129","name":"Task","descriptionHtml":"","callToAction":"Task","introHtml":"","icon":15329,"iconUrl":"https://efficio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15329","groups":[],"key":""},{"id":"59","name":"Upgrade or change a managed system","descriptionHtml":"","callToAction":"Upgrade or change a managed system","introHtml":"<p>For example, upgrade JIRA.</p>","icon":12223,"iconUrl":"https://efficio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12223","groups":[],"key":""},{"id":"58","name":"Upgrade or change a server","descriptionHtml":"","callToAction":"Upgrade or change a server","introHtml":"<p>For example, upgrade the VPN server.</p>","icon":12216,"iconUrl":"https://efficio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12216","groups":[],"key":""}],"reqGroups":[{"id":15,"name":"Common Requests"},{"id":16,"name":"Issues and Incidents"},{"id":17,"name":"Logins and Accounts"},{"id":18,"name":"Devices/Hardware"},{"id":19,"name":"Applications and Infrastructure"}],"orderMapping":{"15":[44,48,125,128,126,49,124],"16":[125,121,122,57],"18":[61,54,124,122],"19":[49,57],"17":[49,48,47,128,44]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"fa94b09e-fd33-3ea8-9fca-c0329caf2e78","appLinkName":"System Confluence","appLinkUrl":"https://efficio.atlassian.net/wiki","spaceKey":"ISH","spaceName":"IT Self Help","spaceUrl":"https://efficio.atlassian.net/wiki/spaces/ISH","isServer":false},"labels":[],"projectKey":"ISD","serviceDeskId":4,"kbLinkDomainURLs":["https://efficio.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ISD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (UK)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3NGNlOGQyNi1mOWFlLTQyMDQtYjU5ZS01NTM5Y2FjZDc3M2YiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEyNDAwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MjY4NDQwOTgsIm5iZiI6MTcyNjg0Mjg5OH0.2OAdok09r9bYlalRQt_lfgHRfIYUBoUD7kzTeIPW848","targetCollection":"upload-project-12400","endpointUrl":"https://api.media.atlassian.com","clientId":"74ce8d26-f9ae-4204-b59e-5539cacd773f","tokenDurationInMins":20}},"sharedPortal":{"name":"Help centre","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://efficio.atlassian.net/wiki","kbLinkDomainURLs":["https://efficio.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}